Because living costs are so low in Bangladesh, labor and occupancy costs are low too. We can employ and accommodate fully qualified, very experienced customer service representatives for your team in Bangladesh for up to 70% less than you’d pay in your local employment market. That’s why it makes good business sense to outsource customer service.
- Cost savings: by hiring offshore customer service representatives to support your local team with repetitive and time-consuming tasks for a fraction of the price, due to the lower living costs in Bangladesh, you can save up to 70% when compared to hiring locally.
- Increase in output efficiency and quality levels: sending routine customer service tasks to an offshore team in Bangladesh means your onshore team will have more time to take on higher value, strategic work. Your business will notice a drastic increase in productivity levels across your department.
- Business growth and scaling opportunities: when you send your time-consuming tasks to an offshore customer service representative in Bangladesh, your local team will have more time to focus on increasing profits and business growth and development. The additional capacity that your onshore team gets as a result of your offshore team’s support means you can grow your business sustainably.
- 24/7 support: by hiring these customer service representatives offshore, you can even tap into 24/7, round-the-clock support for your customers. These representatives who can efficiently solve customer queries and provide excellent customer service in the process can free up your onshore team’s time to generate more revenue and develop customer relationships.