Sales support skills and experience
These outsourced support specialists need to be adaptable and versatile in their working environment. Attention to detail, customer care and the ability to work well under pressure are just a few key skills that make up these successful administrative teams.
These essential traits are not lost when outsourcing to Bangladesh; instead, they are considered carefully by your outsourcing company and their talent acquisition teams.
Quality is not jeopardized when outsourcing to the Philippines. Bangladeshis possess an excellent work ethic and service-oriented mindset that makes them perfect sales support specialists.
In addition to this, English is one of the main languages spoken across Bangladesh, adding to the need for quality customer service in these roles.
By communicating with your outsourcing provider effectively, you can establish how you want your sales support team to work, what goals you want to be achieved, and what tasks are a priority for your business; all while saving on costs for training and infrastructure due to the lower cost economy of Bangladesh.
In terms of expertise, it is dependent on organization requirements, but for a general idea, this position can be broken down as:Junior:
- Less than a year of experience in a similar role
- Highly administrative and entry level tasks; answering calls, providing and collating data for management, and assists more experienced sales administrators with transactional tasks.
Intermediate:
- 1 – 3 years experience in sales or a similar role
- Deal with escalated sales enquiries, set team KPIs, monitor sales processes
Advanced:
- More than three years of customer experience in a sales, or administrative role
- Train new employees and manage sales teams.